Cancellation Policy

Cancellation Policy

If you wish to cancel your order for any reason please call 01922 638555 to discuss this with our Customer Services operative.

  1. If the order has not been despatched then it can be cancelled subject to an administration charge of £10.00 which will be deducted from your refund.
  2. If the order has been despatched, then you are able to refuse delivery and the item will be returned to us. Please be aware that in this instance, all outward shipping and return shipping charges are the Customer's liability along with an administration fee of 20% (minimum charge £10.00). Refunds will be processed within 7 days of receipt of the returned items. Please allow 21 days for return and refund.